Filia CRM · Built for clinics

The CRM that runs your front desk. All in one place.

Every conversation in one inbox, a calendar that books itself, payments, reviews and reporting, with automations and an AI agent handling the busywork. Built for clinics and set up for you.

71%

of Radiant Lab's new patients came back for more treatments

57%

of Miami Melt's intro clients bought a package

24/7

instant replies from the AI agent

Everything in one place

One CRM instead of five tools. Set up for your clinic from day one.

Your inbox, calendar, payments, reviews and reports, connected, so your team works in one place and nothing slips through.

01

Talk to every lead

Every conversation in one inbox, answered fast.

✉

One inbox for everything

Texts, calls, emails, Instagram and Facebook messages and web forms in one place.

5 channels
✦

AI agent, 24/7

Replies in seconds, answers common questions and books the appointment.

Replied in 38s
☎

Missed-call text back

Miss a call and they get a text right away, so the lead doesn’t call the next clinic.

Text sent
◌

Website chat

A chat on your site that lands straight in your inbox.

New chat
02

Book and get paid

From the first message to a paid appointment.

◷

Online booking calendar

Clients book from your website, your ads or a text link.

Thu 2:00 PM
⏰

Appointment reminders

Text and email reminders, so fewer slots go empty.

24h before
$

Payments and deposits

Take deposits, send invoices and text-to-pay links.

Paid
▤

Forms

Lead and intake forms connected to every client record.

New form
03

Grow your client list

Keep every lead moving and every client coming back.

▥

Pipeline

See every lead from new to booked to showed, at a glance.

Booked · 7
↻

Follow-up and rebooking

Texts and emails that go out on their own, with rebooking reminders timed to each treatment.

Botox · 12 weeks
★

Review requests

Every client is asked for a Google review after their visit.

★★★★★
↺

Reactivation campaigns

Bring past clients back with seasonal offers.

Past clients
04

Run your business

Know what’s working and give your team the right access.

◉

Client records

Every client’s history, notes and tags in one place.

Since 2023
▦

Reporting

Leads, bookings, show rate and revenue in one dashboard.

Show rate 91%
▣

Mobile app

Reply to leads and check the calendar from your phone.

iOS · Android
⛨

Team access and HIPAA

Access for front desk, providers and owners. HIPAA included for medical clients.

HIPAA
Behind the scenes

Built once. Runs every day.

◎ New lead from Meta ad Trigger
→
✦ AI agent replies In seconds
→
◷ Wait 1 day
→
↺ If no reply: send text Branch A
✓ If booked: send reminder 24h before Branch B
→
★ After visit: review request
Pricing

Simple monthly plans. Upgrade any time.

Core

$300/month

Everything your front desk needs to manage leads and bookings.

✓One inbox for texts, emails, calls and DMs

✓Two-way texting and email

✓Business phone number and calls

✓Web chat for your website

✓Pipeline and client records

✓Online booking calendar and reminders

✓Payments, invoices and forms

✓Social media scheduling

✓Review management

✓Mobile app and support

Book a discovery call→

Plus

Most clinics

$500/month

Follow-up that runs on its own, with the AI agent answering 24/7.

✓Everything in Core

✓Follow-up automations

✓AI agent, 24/7

✓Missed-call text back

✓Automatic review requests

Book a discovery call→

Pro

$700/month

For clinics ready to bring past clients back and track everything.

✓Everything in Plus

✓Reactivation campaigns

✓Monthly report

✓Priority support

Book a discovery call→
Part of the Lead System

Running ads? The Lead System includes the CRM, so every ad lead gets followed up from the first second.

Explore the Lead System→
FAQ

Questions, answered.

Does it replace my EMR?

No. It's your marketing and sales CRM: leads, conversations, booking, payments and follow-up. It works alongside your patient records system, so your clinical notes stay where they are.

Is it HIPAA-compliant?

Yes. HIPAA is included for medical clients. Patient conversations by text, call and email stay secure inside the CRM.

What's included in the setup?

Our medical CRM template, HIPAA setup, registered business texting, your calendars, forms and automations, all customized for your clinic. We also train your team, so everyone knows how to use it from day one.

What does usage cost?

Texts, calls and emails are billed at cost to your card on file. For most clinics that's about $20–150 a month, depending on how many messages you send.

Can my front desk use it?

Yes. We set it up for your clinic and train your team. The mobile app lets everyone reply to leads and check the calendar from their phone, even away from the desk.

Can I change plans later?

Yes. You can move up or down anytime. Most clinics start on Plus and add Pro when they're ready for reactivation campaigns.

Is the CRM included in the Lead System?

Yes. The Lead System includes CRM Plus, so you never pay for it twice. If you need more, you can upgrade to Pro anytime.

Get started

Let's put your follow-up on autopilot.

Book a free discovery call. We'll map out what your business needs, with no pressure and no long pitch.

Book a discovery call→

What happens on the call

01 We look at your business, your treatments and where leads come from today.
02 We map the Lead System for the treatment you want to sell first.
03 You leave with a clear plan, a launch timeline and next steps.